PRIVACY POLICY 🔒

Last Updated: 27 September 2026

At Headshot, we want your experience to be exciting, not your privacy policy.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have when you use our website, create a player account, make a booking, participate in games, appear on our leaderboard, communicate with us or visit a Headshot location.

For this Privacy Policy, “Headshot”, “we”, “our” and “us” refer to Headshot and the business operating the Headshot brand.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending on how you use Headshot, we may collect information such as:

Personal information

Your name, mobile number, email address, date of birth or age, username, profile photograph and other information you choose to add to your account.

Booking information

Booking date, preferred time, package selected, number of players, group details, special requests and information necessary to manage your booking.

Player and game information

Matches played, wins, losses, points, headshots, achievements, ranks, match history, penalties, disciplinary records and other gameplay statistics.

Account information

Username, account settings, authentication information and information associated with your Headshot player profile.

Passwords are intended to be stored using secure authentication systems and not as readable plain text.

Payment information

When you make a payment, information relating to the transaction may be processed by our payment service provider.

Headshot does not intend to store your complete debit card, credit card, UPI PIN or other sensitive payment credentials on its own servers.

Communications

Messages or enquiries you send through WhatsApp, email, contact forms, social media, customer support or other communication channels.

Website and device information

We may automatically receive information such as your IP address, browser type, device type, operating system, pages visited, referral source and general website activity.

Photos and videos

Headshot may photograph or record games, events or activities at our premises. Where required, appropriate notice or consent will be obtained before such material is used for promotional purposes.

CCTV

Our premises may use CCTV for safety, security, theft prevention, incident investigation and protection of players, staff and property.

CCTV footage is not intended to be used for unrelated marketing purposes.

2. WHY WE USE YOUR INFORMATION

We may use information to:

Process and manage bookings

Create and maintain player accounts

Operate matches and gameplay features

Maintain player rankings and leaderboards

Track points, achievements and match history

Process payments and refunds

Confirm or reschedule bookings

Send booking and service notifications

Provide customer support

Improve our website and services

Prevent fraud, cheating, misuse or unauthorised activity

Maintain safety and security

Investigate complaints, accidents or incidents

Protect Headshot, its customers, employees and property

Understand how people use our website

Measure advertising and marketing performance

Send promotional communications where permitted

Comply with applicable law and lawful government requests

Enforce our Terms and Conditions, booking rules and other policies

3. PLAYER PROFILES AND LEADERBOARD 🏆

Headshot may include public or semi public gameplay features such as player profiles, rankings and leaderboards.

Depending on your account settings and the features available, other users may be able to see information such as your:

Display name or username

Profile photograph or avatar

Player rank

Points

Match statistics

Achievements

Wins and losses

Gameplay history or selected gameplay information

We do not intend to publicly display your private contact information such as your phone number, email address, payment information or home address as part of the leaderboard.

Headshot may reset, correct, suspend or remove leaderboard records where reasonably necessary to correct errors, prevent manipulation, address cheating or enforce platform rules.

4. MATCHMAKING AND PLAYER INTERACTIONS

If Headshot provides matchmaking, team formation or player discovery features, certain profile information may be shown to other participating players to enable those features.

Only information reasonably required for the relevant feature should be displayed.

Users should avoid putting sensitive personal information in usernames, biographies, photographs or other publicly visible parts of their profiles.

5. BOOKINGS MADE FOR OTHER PEOPLE

If you make a booking on behalf of friends, family members, colleagues, students or other players, you should only provide information about them that is reasonably necessary for the booking.

By providing another person’s personal information, you represent that you are authorised to provide that information or otherwise have a lawful reason to do so.

6. CHILDREN AND PLAYERS UNDER 18 👨‍👩‍👧‍👦

Headshot activities may be available to younger players depending on the activity, equipment, safety requirements and our playing age policy.

However, the handling of personal information belonging to players under 18 may require involvement or consent from a parent or lawful guardian.

Where appropriate, we may require a parent or guardian to make the booking, create or approve an account, provide consent or complete relevant safety documentation.

We do not knowingly use children’s personal information for targeted advertising or behavioural monitoring where such activity is prohibited by applicable law.

Parents or guardians who believe a child has provided personal information to us without appropriate permission can contact Headshot and request that we review or delete the information where applicable.

7. PAYMENTS 💳

Payments may be processed through third party payment gateways, banks, UPI providers or other authorised payment services.

These providers may collect and process information necessary to complete your transaction under their own privacy and security practices.

Headshot may receive transaction information such as:

Payment status

Transaction reference

Amount paid

Payment method category

Refund status

Date and time of payment

We generally do not receive or store your complete card number, CVV, UPI PIN, banking password or similar authentication credentials.

8. WHATSAPP, SMS AND EMAIL

If you provide your mobile number or email address, we may contact you regarding:

Booking confirmations

Reminders

Rescheduling

Payments

Customer support

Safety or operational notices

Account activity

Offers and promotions

Events

New Headshot experiences

Important service announcements

Transactional or necessary service messages may still be sent where required to operate a booking or account.

You may opt out of promotional communications using the available unsubscribe method or by contacting us.

9. COOKIES AND TRACKING TECHNOLOGIES 🍪

Our website may use cookies and similar technologies to make the website work properly, remember preferences, understand website performance and improve the user experience.

Depending on the services enabled on our website, these may include:

Essential cookies

Analytics cookies

Performance cookies

Advertising cookies

Social media technologies

Meta Pixel

Google Analytics

Google advertising technologies

Other measurement or marketing tools

Where consent is required, optional analytics or advertising technologies should only be activated according to the user’s cookie preferences.

You may also manage cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

10. ADVERTISING AND ANALYTICS

Headshot may use advertising and analytics platforms to understand which campaigns bring visitors, bookings or customers to our website.

These services may receive limited device, browser or website interaction information.

Where required by law, such technologies will be used based on appropriate consent or another lawful basis.

We do not sell your personal information simply to make money from your data.

11. SOCIAL LOGIN AND THIRD PARTY SERVICES

Our website may allow you to interact with third party services such as Google, Meta, Instagram, WhatsApp, payment gateways or other platforms.

If you choose to connect or sign in through a third party service, that provider may share certain information with Headshot according to the permissions you approve.

Your use of the third party’s own service is also governed by that provider’s privacy policy.

12. WHO WE MAY SHARE INFORMATION WITH

We may share information where reasonably necessary with trusted service providers that help us operate Headshot, including:

Website hosting providers

Cloud infrastructure providers

Booking systems

Payment processors

Email providers

SMS or WhatsApp communication providers

Analytics providers

Advertising platforms

Authentication providers

Cybersecurity providers

Professional advisers

Accountants or auditors

Technology contractors

Customer support systems

Such access should be limited to information reasonably necessary for providing the relevant service.

We may also disclose information where reasonably necessary to:

Comply with applicable law

Respond to a valid court order or legal process

Respond to lawful requests from authorised government agencies

Investigate fraud or criminal activity

Protect the safety of customers or staff

Protect Headshot’s legal rights or property

Investigate serious violations of our rules

Establish, exercise or defend legal claims

13. BUSINESS TRANSFERS

If Headshot or part of its business is reorganised, franchised, merged, acquired, transferred, financed or sold, information reasonably connected with the relevant business may form part of that transaction, subject to applicable law and appropriate safeguards.

14. CCTV, SAFETY AND INCIDENT RECORDS

Because Headshot operates adventure and recreational activities, certain information may need to be retained where an accident, dispute, safety incident, disciplinary matter, property damage, complaint or other significant event occurs.

Relevant CCTV footage, booking information, game records, communication records or incident reports may be preserved for longer where reasonably necessary to investigate the matter, protect legal rights, resolve a dispute, comply with insurance requirements or comply with law.

15. PHOTOGRAPHY AND GAME FOOTAGE 📸

Headshot may offer photographs, game recordings, team videos or similar content as part of selected experiences.

We may also occasionally create promotional content at our venues.

Where appropriate, participants will be informed that photography or recording is taking place.

Where consent is legally required for promotional use, we will seek the appropriate consent.

If you have concerns about an image or video featuring you that has been published by Headshot, contact us and we will review the request.

16. USER GENERATED CONTENT

If you upload a profile photograph, review, comment, testimonial or other content, remember that information you intentionally make public may be visible to other people.

Do not upload:

Private information you do not want others to see

Content belonging to another person without permission

Someone else’s personal information without authority

Illegal or abusive material

Content that violates another person’s rights

Headshot may remove content that violates our policies, applicable law or the rights or safety of others.

17. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legal, accounting, taxation, fraud prevention, dispute resolution, security or legitimate business purposes.

Different information may therefore have different retention periods.

For example, booking or transaction records may need to be retained longer than temporary website analytics information.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable law.

18. INFORMATION SECURITY 🛡️

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the systems being used, these safeguards may include measures such as:

Encrypted connections

Secure authentication

Restricted administrative access

Password hashing

Access controls

Software updates

Security monitoring

Backups

Hosting security

Payment gateway security

Logging and fraud prevention controls

No website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are also responsible for keeping their account credentials confidential and should notify Headshot if they suspect unauthorised access to their account.

19. DATA BREACHES

If a security incident involving personal information occurs, Headshot may investigate the incident, take reasonable measures to contain and mitigate it and provide notifications to affected individuals or relevant authorities where required by applicable law.

20. YOUR PRIVACY CHOICES AND RIGHTS

Depending on applicable law and the circumstances, you may be able to request:

Access to information associated with you

Correction of inaccurate information

Updating of outdated information

Deletion or erasure of eligible information

Withdrawal of consent

Information about how your data is being processed

Grievance redressal

Opt out from promotional communications

Closure of your Headshot account

Other rights provided under applicable data protection law

Certain requests may be limited where information needs to be retained for legal obligations, fraud prevention, dispute resolution, safety investigations or establishment or defence of legal claims.

We may need to verify your identity before processing a privacy request.

Withdrawal of consent does not necessarily affect processing that was lawfully carried out before consent was withdrawn.

21. ACCOUNT DELETION

Where an account deletion feature is available, you may request deletion through your account or by contacting us.

Deleting an account does not necessarily require Headshot to delete every record immediately.

Certain transaction, booking, safety, fraud prevention, disciplinary or legal records may continue to be retained where reasonably necessary or legally required.

Public profile information associated with a deleted account may be removed or anonymised where appropriate.

22. ACCURACY OF INFORMATION

You are responsible for providing reasonably accurate information when creating an account or making a booking.

Headshot is not responsible for problems caused by incorrect information deliberately or accidentally provided by a user, such as an incorrect phone number, age, email address or booking information, except to the extent required by applicable law.

You may request correction of inaccurate personal information.

23. SECURITY OF YOUR ACCOUNT

You are responsible for maintaining the confidentiality of your login credentials.

You should not share passwords, verification codes or account access with another person.

If you believe your Headshot account has been compromised, contact us as soon as possible.

Headshot may temporarily restrict or suspend access where we reasonably suspect fraud, unauthorised access, abuse or a security threat.

24. LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by other organisations.

Headshot does not control the privacy practices, content or security of independent third party websites.

You should review the privacy policies of those services before providing them with personal information.

25. DATA PROCESSING OUTSIDE INDIA

Some technology or cloud service providers used by Headshot may process or store information outside India.

Where this occurs, we will handle such processing subject to applicable Indian law and any restrictions or safeguards that may apply.

26. LEGAL REQUESTS AND FRAUD PREVENTION

Headshot reserves the right to preserve, review or disclose relevant information where reasonably necessary to investigate:

Suspected fraud

Payment disputes

Chargebacks

Fake bookings

Account abuse

Cheating or manipulation of gameplay systems

Threats or harassment

Damage to property

Safety incidents

Criminal activity

Violations of Headshot policies

Such processing will remain subject to applicable law.

27. WE DO NOT PROMISE ABSOLUTE SECURITY

We take reasonable steps to protect information, but no online system is completely immune from security incidents.

Nothing in this Privacy Policy should be interpreted as a guarantee that unauthorised access, cyberattacks, technical failures or other incidents can never occur.

This does not limit any responsibility that cannot legally be excluded under applicable law.

28. CHANGES TO THIS PRIVACY POLICY

Headshot may update this Privacy Policy when our website, services, technology, legal obligations or business operations change.

The latest version will be published on our website together with an updated revision date.

Where a change materially affects how personal information is used, additional notice or consent may be provided where required.

29. APPLICABLE LAW

This Privacy Policy and Headshot’s handling of personal information will be governed by applicable laws in force in India, including applicable data protection and information technology requirements as they come into effect.

Nothing in this Privacy Policy is intended to remove or restrict any right that cannot lawfully be waived.

30. CONTACT AND GRIEVANCE REDRESSAL

Questions, privacy requests or complaints regarding personal information may be sent to:

Headshot

Rajbagh, Srinagar
Near Modern Hospital
Above Physics Wallah & Lenskart
Jammu & Kashmir